Top Hand FAQ's
Here is a page dedicated to Frequently Asked Question's about our signature Top Hand Brand products!!
1. How many boots come in an order?
Both sport boots and bells, and magnetic therapy bells and universal wraps are sold in pairs of 2.
2. What size boot does my horse need?
Each product has a size chart in the product photos. While we do recommend measuring your horse for the most accurate fit, here is a cheat sheet.
14.2hh and under - Small
Horses 14.2-15.3hh - Medium
Horses over 16hh - Large
Click Here for our series of Boot Fit Videos
3. Do boots come with skid patches and double straps?
Yes. Hind boots have double bottom Velcro and a Kevlar skid patch. If you would like that feature on the front leg, you can use hind boots on the front, just go down one size.
Speaking of straps and Kevlar…Do boots or polos better support my horses legs?
Short answer… neither. Long answer with science-y stuff… CLICK HERE
4. Do your boots have a warranty?
Our traditional sport boots have a 6 month manufacturer warranty against defects. The Crossfire boots, only the hard poly shell and straps are warrantied. The soft, lining material is not warranty because crossfire boots are not designed for a horse back at the heel or the fat lock where that material would be. They are strictly for impact protection. Products damaged by an animal (biting, tearing, rips, snags, clipping/overreaching) are not covered under the manufacturer warranty. Because of the nature of horses and horse disciplines, products are not warrantied past 6 months. We do offer exchanges if you need a different size or color! Here is our full exchange/warranty policy.
5. When will XXX boots be restocked?
Sign up for email notifications to be notified when restocks are expected
6. Can I put hinds on the fronts, or vice versa?
Yes! You can use our boots on both front and hinds. We originally designed a "universal" boot but opted to add skid patches and double straps to the hinds. For reference, our hind smalls are similar to front mediums. Our Hind Mediums are similar to Front Larges.
here are some examples
and here
7. How do I care for my boots?
Rebeca suggest brushing your boots off with a stiff body brush after EVERY ride. That includes all the edges and bottom seams. Hand wash with baking soda, and line dry. We no longer recommend machine washing as it wears the velcro faster.
Here is an example of how well boots hold up when taken care of
If your boots have lost their shape, or the Velcro isn’t sticky, this could be why.
8. Speaking of Velcro, will I receive boots with round or square velcro tabs?
Good question. We are slowly transferring all of our boots to our Easy Grip velcro. Turns out our velcro was uncomfortably strong for most fingers, so we have added the Easy Grip tab. If you have a question about whether a specific boot will have one tab or the other, it's best to contact us before ordering.
9. Therapy Line
If you have ANY questions about the therapy line, the answers can be found on the therapy page - it’s in there, I promise! I know it’s a lot of information and research to take in, but the info is there for you!
10. Where are your products made?
We scour suppliers from all across the world and have one final manufacturer assemble all the pieces. For Example, we feel one brand makes the best stain protectant method for our boots, while our packaging and Kevlar skid patches are made by another brand. Our Velcro is proprietary to our brand and also shipped. We understand that many overnight boot companies simply email an overseas manufacturer and have a mass produced inferior boot made with their label on it, but you can rest assured that is not how we operate.
But ultimately, when it came to our search for a manufacturer, we wanted to know 1. Who is the world’s #1 manufacturer of boots and 2. Are they transparent in their practices. Are they inspected and do they show fair employment practices? We figure if our manufacturers is capable of outfitting the world’s leading manufacturers and horses, they can work for us as well. All of our products are designed in the USA and currently, 87% of our total products are made in the USA, but please understand we do not claim to be made in the USA on all of our products. All manufacturers are fair trade certified, with the addition of many of our products being survivor made, and fair trade verified.
