Top Hand FAQ's
Here is a page dedicated to Frequently Asked Question's about our signature Top Hand Brand products!!
1. How many boots come in an order?
Both sport boots and bells, and magnetic therapy bells and universal wraps are sold in pairs of 2.
2. What size boot does my horse need?
Each product has a size chart in the product photos. While we do recommend measuring your horse for the most accurate fit, here is a cheat sheet.
14.2hh and under - Small
Horses 14.2-15.3hh - Medium
Horses over 16hh - Large
3. Do boots come with skid patches and double straps?
90% of our HIND boots come with kevlar skid patches and double bottom straps. We are phasing out all of our single strap/no patch hind boots. Currently, only Cheetah Serape Hind Large, all sizes of feathers, coral thunderbird, and cactus have NO skid patch or double straps.
4. Do your boots have a warranty?
Our boots have a 60 day manufacturer warranty against defects. Because of the nature of horses and horse disciplines, products are not warrantied past 60 days. We do offer exchanges if you need a different size or color! Here is our full exchange/warranty policy.
5. When will XXX boots be restocked?
Check our "coming soon" link for restocks and new patterns.
6. Can I put hinds on the fronts, or vice versa?
Yes! You can use our boots on both front and hinds. We originally designed a "universal" boot but opted to add skid patches and double straps to the hinds. For reference, our hind smalls are similar to front mediums. Our Hind Mediums are similar to Front Larges.
here are some examples
7. How do I care for my boots?
Rebeca suggest brushing your boots off with a stiff body brush after EVERY ride. That includes all the edges and bottom seams. Hand wash with baking soda, and line dry. We no longer recommend machine washing as it wears the velcro faster.
If your boots have lost their shape, or the Velcro isn’t sticky, this could be why.
8. Speaking of Velcro, will I receive boots with round or square velcro tabs?
Good question. We are slowly transferring all of our boots to our Easy Grip velcro. Turns out our velcro was uncomfortably strong for most fingers, so we have added the Easy Grip tab. If you have a question about whether a specific boot will have one tab or the other, it's best to contact us before ordering.
9. Therapy Line
If you have ANY questions about the therapy line, the answers can be found on the therapy page - it’s in there, I promise! I know it’s a lot of information and research to take in, but the info is there for you!
10. Where are your products made?
We scour suppliers from all across the world and have one final manufacturer assemble all the pieces. For Example, we feel one brand makes the best stain protectant method for our boots, while our packaging and Kevlar skid patches are made by another brand. Our Velcro is proprietary to our brand and also shipped. We understand that many overnight boot companies simply email an overseas manufacturer and have a mass produced inferior boot made with their label on it, but you can rest assured that is not how we operate.
But ultimately, when it came to our search for a manufacturer, we wanted to know 1. Who is the world’s #1 manufacturer of boots and 2. Are they transparent in their practices. Are they inspected and do they show fair employment practices? We figure if our manufacturer is capable of outfitting the world’s leading manufacturers and horses, they can work for us as well. All of our products are designed in the USA and currently, 87% of our total products are made in the USA, but please understand we do not claim to be made in the USA on all of our products.