DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.
WHEN WILL I RECEIVE MY ORDER?
Leg boot orders are processed within 10-14 days directly from my office in Oklahoma. All other items are printed and shipped direct from the warehouse corresponding to your zip code. Orders other than leg boots cannot be cancelled or edited once placed. They immediately go into production and I cannot stop the production process.
We will do everything they can to get your order on time, however due to the popularity of our products, please allow at least 2 weeks for your order to arrive (USA customers) after production. Production time for all items except leg boots is 14-21 days. Other countries can take an estimated 2-8 weeks (9- 60 days) due to distance traveling and holds at customs.
HOW DO I TRACK MY PACKAGE?
You can check on the status of your order at any time by going to the following page Track Order. You can also reach out to our customer support team or write to us from the Contact Us page to ask questions at any time..
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
I process orders, then write you a thank you note, then fill the order, then send it to the Post Office. It may take a day or two for your order to actually start moving after you've received notification that it's been shipped.
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is not released or takes longer than 90 days by customs, we'll send you a replacement!
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the a different warehouse, depending on which one has them available. I personally ship our horse leg boots from Oklahoma. Other items come from one of three warehouses. Alternatively, we might ship your items at different times and in different packages to prevent holding up your order and to get it to you as fast as possible!
Please DO NOT panic if you've ordered 3 items and only 2 have been delivered, the other 1 is on the way!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a replacement . Please see our refund and return / refund policy for further details on shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are the responsibility of the customer and will not be covered by us.