FAQ

Here are a few frequently asked questions. To provide you with the most exceptional customer experience, your feedback is greatly encouraged. If you have any questions please send us an email.

HOW CAN I TRACK MY ORDER?

We send out an email with your tracking number once your order has shipped. Please be sure to check your junk / spam folder, sometimes our emails are marked as spam. If you do not enter your email at checkout, we cannot send you tracking and order updates!  You also cannot get your loyalty points without an email address. 

IS THIS WEBSITE SECURE?

We take customer security very seriously. Rest assured no personal information will ever be shared. All payment information is backed by some of the industry's best fraud protection.

HAVE AN ADDITIONAL QUESTION NOT ON OUR FAQ?

You can contact us directly through our Customer Support page. Someone will respond usually within 24 hours.

For questions regarding shipping please visit our Shipping Policy page.

For questions regarding returns / refunds / exchanges / cancellations please visit our Return / Refund Policy page.