Exchange Policy

Exchange Policy

We have a 60 day, no questions asked, exchange policy.  If 60 days have passed since receiving your purchase, unfortunately we can not offer you an exchange. We do not offer exchanges on sale or discounted items, or clothing, and we can only accept exchanges for orders placed directly through TopHandBrand.com

To be eligible for an exchange for a different color/size your item must be unused and in the same condition that you received it. It must also be in the original packaging it was received.  Damaged products can obviously be used and need not include the original packaging  

In order to receive your exchange please follow the steps below:

  1. New products can only be exchanged if they are still in their original condition and packaging. 
  2. Visit our exchange page HERE. Please note, we cannot refund or offer free return shipping, sale boots cannot be exchanged under any circumstances. 
  3. To assure your exchange, we use USPS Priority mail, we will not be responsible for lost or missing returned packages. (You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. 
  4. Upon the receipt of your package your products will be examined and you will receive store credit, minus all return shipping charges. A store credit receipt will be emailed to the email address you used when making your original purchase. If your NEW product is received by our office in used condition, or without packaging, a store credit will not be issued, and your return boots will be donated. Used/damaged products do not need original packaging. 
  5. Please note: we offer exchanges for store credit, we do not offer refunds. 


RETURNED SHIPPING

The customer will be responsible for paying shipping costs for returning a package. Shipping costs are non-refundable. Please note, shipping charges will be deducted from your store credit amount.  

ORDER CANCELLATIONS

Leg boot orders:

We can edit or cancel your order within 24 hours of placing. We cannot change payment methods, or add or remove discount codes.

All other items:

Once your order has been placed, we can't recall it or cancel it.