We have a 30 day exchange policy. If 30 days have passed since your purchase, unfortunately we can not offer you an exchange under the 30 Day Warranty Program. We do not offer exchanges on sale or discounted items, or clothing, and we can only accept exchanges for orders placed directly through TopHandBrand.com
To be eligible for an exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging it was received.
In order to receive your exchange please follow the steps below:
- Products can only be exchanged if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for exchange.
- Visit our exchange page HERE. Please note, we cannot refunds or offer free return shipping, sale boots cannot be exchanged under any circumstances.
- To assure your exchange, we use a traceable mail service, we will not be responsible for lost or missing returned packages. (You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
- Upon the receipt of your package your products will be examined and you will receive store credit, minus all return shipping charges. A store credit receipt will be emailed to the email address you used when making your original purchase. If your product is received by our office in used co Siri on, or without packaging, a store credit will not be issued, and your return boots will be donated.
- Please note: we offer exchanges for store credit, we do not offer refunds.
The customer will be responsible for paying shipping costs for returning a package. Shipping costs are non-refundable. Please note, shipping charges will be deducted from your store credit amount.
If you are returning an item over $50, you should consider using a traceable shipping service or purchase shipping insurance as we do not guarantee that we will receive your returned item.
Leg boot orders:
we can edit or cancel your order within 24 hours of placing. We cannot change payment methods, or add or remove discount codes.
All other items:
Once your order has been placed, we can't recall it or cancel it.