Exchanges & Claims

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365-Day Manufacturer Defect Warranty

 

    At Top Hand Brand, we stand behind the quality of our products. Our manufacturer defect warranty is now     365 days from the original purchase date  

 
   

What’s Covered

   

      This warranty covers manufacturer defects in materials or workmanship that occur under normal, intended use.       If a defect is confirmed within 365 days, we will provide a repair, replacement, or store credit      

   

      Proof of purchase (order number/receipt) is required. Warranty coverage applies to eligible items purchased       directly from TopHandBrand.com.    

   
   

Not Covered

   

      This warranty does not cover damage caused by a horse, use, or other non-manufacturing issues — including,       but not limited to:    

   
         
  •         Horse-related damage (rips/tears, chewing/biting, overreaching/stepping on, rolling, turnout/fence damage,         trailering abrasion, or any equine-caused wear). We do not replace torn or ripped items.      
    •      
  • Normal wear and tear from regular use.
    •      
  • Incorrect sizing or fit issues (sizing is not a warranty issue, but we do exchange new products with their packaging for different sizes/colors - see below).
    •      
  • Damage from misuse, neglect, improper care/cleaning, or alterations not performed by Top Hand Brand.
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  • Custom or altered straps/add-ons (including any modifications).
    •      
  • Sale/discounted boots or sale items
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  •         No warranty on: bits, supplements, clothing, home goods (and other non-Top Hand Brand manufactured items).      
    •    
   

      If it’s not a confirmed manufacturer defect, it isn’t covered under the 365-day warranty.    

 

Why don’t you cover horse-caused damage?
Because warranties cover manufacturing defects—not damage caused by use, wear, or animal behavior. Horses can tear, chew, step on, or damage even the best-made equipment, and that type of damage can’t be warrantied.

     

How to Submit a Warranty Claim

 
       
  1. Click the link at the top of this page to begin your exchange.
    2.    
  2. You will need your order number, purchase date, product name, and clear photos/video of the issue.
    3.    
  3. We’ll review your request and respond with next steps. If approved, we’ll repair/replace or issue store credit (at our discretion).
    4.  
 
   

Exchanges (Sizing/Color)

   

      Exchanges for a different size or color may be available according to the exchange terms on this page.       Items must be unused, in original condition, and in original packaging.    

   

      Unless you purchased free exchange shipping at checkout, return shipping is the customer’s responsibility.    

 
 
    Quick FAQ    
     

Does the 365-day warranty cover rips/tears?
        No. Rips/tears and horse-caused damage are not manufacturer defects and are not covered.

     

Is incorrect sizing covered?
        No. Sizing/fit issues are handled through the exchange policy (if eligible), not warranty.

     

Are sale boots covered?
        No. Sale/discounted items are excluded from warranty coverage.

   
 
     

Are refunds available?
        No. We only offer exchanges and/or store credit

       

    Top Hand Brand reserves the right to determine eligibility and the appropriate remedy (repair, replacement, or store credit).