We have a 60 day, no questions asked, exchange policy against manufacturer defects, or emotional purchases. Bought the wrong color or size? No sweat! If it's brand new, just send it back in for store credit to purchase whatever you wish. If 60 days have passed since receiving your purchase, unfortunately we can not offer you an exchange. We do not offer exchanges on sale or discounted items, used items, or clothing, and we can only accept exchanges for orders placed directly through TopHandBrand.com
- WE NOT RESPONSIBLE FOR ANY RIPPING OR TEARING OF FLY MASKS, BLANKETS, SPLINT BOOTS, ETC. ONCE THE ITEM HAS BEEN ON A HORSE WE ARE NOT RESPONSIBLE FOR ANY DAMAGE. We are all equestrians here, an we understand the grueling conditions horses and their riders put their gear through. And while we know you will take the best care of your Top Hand Brand gear possible, we just cannot be held responsible for the wear and tear your horse puts on equipment.
To be eligible for an exchange for a different color/size your item must be unused and in the same condition that you received it. It must also be in the original packaging it was received. We do not warranty for wear and tear, as we are horse owners and know how tough animals can be on equipment.
In order to receive your exchange please follow the steps below:
- New products can only be exchanged if they are still in their original condition and packaging.
- Visit our exchange page HERE. Please note, we cannot refund or offer free return shipping, sale items cannot be exchanged under any circumstances.
- To assure your exchange, we use USPS Priority mail, we will not be responsible for lost or missing returned packages. (You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
- Upon the receipt of your package your products will be examined and you will receive store credit, minus all return shipping charges. A store credit receipt will be emailed to the email address you used when making your original purchase. If your NEW product is received by our office in used condition, or without packaging, a store credit will not be issued, and your return boots will be donated. Used/damaged products do not need original packaging.
- Please note: we offer exchanges for store credit, we do not offer refunds.
- You will receive a store credit. You do not have to use the store credit for the same or even a similar item. Buy a fly mask and decide you want boots instead? No problem at all! If it's still brand new, we are more than happy to give you credit for it!
The customer will be responsible for paying shipping costs for returning a package. Shipping costs are non-refundable. Please note, shipping charges will be deducted from your store credit amount.
Once your order has been placed, we can't recall it or cancel it. Our system immediately processes payments and removes product from inventory.