Return and Refund Policy
Our exchange policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can not offer you an exchange under the 30 Day Warranty Program. We also do not offer exchanges on sale or discounted items.
To be eligible for an exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging it was received.
In order to receive your exchange please follow the steps below:
- Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for exchange.
- Visit our exchange page at https://tophandbrand.com/a/returns Please note, we cannot refund or offer free return shipping.
- To assure your exchange, we use a traceable mail service, we will not be responsible for lost or missing returned packages. (You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
- Upon the receipt of your package your products will be examined and your choice of replacement will be issued to your original method of payment. A ahipping receipt will be emailed to the email address you used when making your original purchase.
- Please note: we offer exchanges, we do not offer returns or refunds.
The customer will be responsible for paying shipping costs for returning a package. Shipping costs are non-refundable.
If you are returning an item over $50, you should consider using a traceable shipping service or purchase shipping insurance as we do not guarantee that we will receive your returned item.
Leg boot orders:
we can edit or cancel your order within 24 hours of placing.
All other items:
Once your order has been placed, we can't recall it or cancel it.
Any order cancellations made on tophandbrand.com will be subject to a cancellation fee of 25% of total cost of products cancelled regardless of the time elapsed from time of order purchased (even if it's only by a second) This percentage fee is due to cover our cancellation costs with our bank and payment gateways.