Return and Refund Policy

RETURNS

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can not offer you a refund or exchange under the 30 Day Warranty Program.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging it was received.

In order to receive your refund please follow the steps below:

  1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund. 
  2. Email is at TopHandInfo@gmail.com, and we will send you a return label. Please note, we cannot refund or offer free return shipping. 
  3. To assure your refund we use a traceable mail service, we will not be responsible for lost or missing returned packages. (You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. 
  4. Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

    REFUNDS (IF APPLICABLE)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.

    LATE OR MISSING REFUNDS (IF APPLICABLE)

    If you haven’t received a refund yet please double check your bank account. Then contact your credit card company, it may take some time before your refund is posted by your bank. Next contact your bank, there is often some processing time before a refund is posted.

    If you have not yet received your refund, please contact us.

    EXCHANGES (IF APPLICABLE)

    We only replace items if they are defective. If you need to exchange it for the same item, send us an email..

    RETURNED SHIPPING

    The customer will be responsible for paying shipping costs for returning a package. Shipping costs are non-refundable. 

    If you are returning an item over $50, you should consider using a traceable shipping service or purchase shipping insurance as we do not guarantee that we will receive your returned item.

    ORDER CANCELLATIONS

    Leg boot orders:

    we can edit or cancel your order within 24 hours of placing.

    All other items:

    Once your order has been placed, we can't recall it or cancel it.

    Any order cancellations made on tophandbrand.com will be subject to a cancellation fee of 25% of total cost of products cancelled regardless of the time elapsed from time of order purchased (even if it's only by a second) This percentage fee is due to cover our cancellation costs with our bank and payment gateways.